What is included in Theme Support
You will receive unlimited support for installing and using any of the Bloom Blog Shop themes, plus configuration assistance for all included options and bug fixes.
Troubleshooting and Best Practice Advice
We cannot provide full support for customizations that you or your developer make to your theme, or for third party plugins.
But we will offer best practice advice and provide basic troubleshooting for Child Theme customizations.
Tutorials and Information
Our support desk staff are experienced WordPress experts and understand website performance. We cannot do the work for you, but will be happy to point you to existing tutorials, and will assist you with readily available information for basic WordPress usage whenever possible.
Our support team cannot customize your Child Theme for you as part of free theme support. In addition, our support team does not get involved with writing CSS or PHP code. We DO offer paid theme setup services, and theme customization (to add additional functionality).
We will refer users to other ways of getting assistance with the areas that we are not able to support. This may include various forums or referring you to a developer for paid assistance.