Theme Install Troubleshooting (Genesis Themes)

Here are a few things to check:

  • Make sure you are uploading the .zip files (sometimes computers will automatically unzip when you download them- if so, re-zip them)- I think this is your problem!!
  • Make sure you upload the file FIRST and activate it
  • Next, upload the file (this will be labeled,, etc. depending on which theme you bought) and activate it (your theme will not work unless they are uploaded in this order)
  • If you have uploaded the theme a couple of times and it has renamed it to, it also will not work (same goes for Genesis). You need to delete the multiple copies and upload the original one- the one. This goes for Genesis too.
  • If you already have another theme installed that is the same name as the Bloom Blog Shop theme (e.g.: Lovely, Deco, or Simply Pro), you’ll have to delete it before uploading this new theme or else it won’t work.
  • Make sure you are NOT using Custom themes don’t work with sites- only self-hosted sites as stated in all my theme descriptions  🙂

How do I re-zip the theme files if my computer unzipped them automatically?

  • On a mac, right click and select the compress option. 
  • On any other operations system, please Google how to.